A Tu Lado Benidorm
A platform that connects companions with people and families who need companionship. It keeps its own brand and is supported by technology developed under IA Benidorm.
Discover A Tu Lado Benidorm (opens in a new tab)Technology from Benidorm
Artificial intelligence for businesses and people
We build assistants and automations that look after people, keep them company and make everyday work easier.
Our areas
One parent brand, several lines of work
IA Benidorm is the parent brand. This is where we develop the technology and adapt it to each type of project: some lines are already available, while others are at pilot stage or still in development.
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Hotels
Agencia IA Benidorm, our hotel division: assistants for independent and family-run hotels and small hotel groups.
See hotels -
Businesses and SMEs
Assistants and automations that answer enquiries, guide customers and bring order to repetitive tasks.
See businesses -
Voice and companionship
Conversational technology and voice agents adapted to companionship projects and personalised assistants.
See voice and companionship -
Bespoke R&D
We look at a specific need and design the assistant or automation that fits it best.
See R&D
A · Hotels
Agencia IA Benidorm, our hotel division
Agencia IA Benidorm is the IA Benidorm division that specialises in independent and family-run hotels and small hotel groups. It offers three tiers that build on each other: each one includes the previous one, and hotels can start with whichever suits them best.
The hotel decides and supervises: sensitive decisions are always made by a member of its team.
Discover Agencia IA Benidorm (opens in a new tab)-
IA Recepción · Luz
Answers
Answers guests’ frequently asked questions using the hotel’s own information, and passes anything that needs a person on to the team.
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IA Hotel · Aurora
Answers + manages
As well as answering, it recognises when a message is a request or an issue and helps log it so it doesn’t get lost among conversations.
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IA Hotel Pro · Iris
Answers + manages + automates
Designed to automate repetitive operational tasks, within the limits the hotel sets. Connections with other tools are assessed according to each property’s systems.
B · Businesses and SMEs
Less time answering the same questions, more time for your customers
A well-prepared assistant can handle frequently asked questions, point each customer towards what they’re looking for and help organise repetitive tasks, such as collecting requests or preparing information for the team.
- Answer frequently asked questions with your business’s own information.
- Guide each customer and pass anything that needs a person to your team.
- Organise requests and tasks that are currently done by hand.
Examples by sector
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Pilot under way
Pharmacies
A line in development, with a real pilot in a pharmacy. It focuses on handling common queries and organising day-to-day work at the counter, without replacing the pharmacist’s advice.
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Example use
Hairdressers and beauty salons
Answering questions about services and opening hours, and collecting appointment requests for the team to confirm.
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Example use
Estate agents
Handling the first questions from interested buyers or tenants and organising contacts before an agent reviews them.
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Example use
Shops and other businesses
Opening hours, availability, orders or recurring questions: whatever takes up time today can be organised better.
These sectors are examples of what can be explored; they do not mean a solution is already in place in each of them.
C · Voice and companionship
Conversational technology with a personal touch
We develop conversational technology and voice agents that adapt to different projects: from companionship platforms to personalised assistants and interaction experiments.
Personalised conversation and companionship assistants
Voice and text assistants designed for conversation and companionship, adapted to each person and each project.
Paco y Maya
An experimental, pet-related interaction project where we explore new ways of using conversational technology.
Conversational companionship is not healthcare or an emergency service. In an emergency, call 112.
D · R&D · Bespoke solutions
From a specific need to a useful solution
We study repetitive tasks and everyday difficulties to design assistants and automations tailored to each setting.
We understand the need
We talk to you and look at how things are done today.
We assess what can be automated
We separate what adds value from what is best left to people.
We build and test a solution
A first version tested in real conditions, with no blind commitments.
We fine-tune it to real use
We fix and improve it based on what everyday use teaches us.
Some examples of what we look at
- Organising requests
- Answering frequently asked questions
- Connecting tools you already use
- Notifications and tasks currently done by hand
Each integration is assessed case by case, depending on the tools available; we never take a connection for granted before looking into it.
E · About IA Benidorm
Useful technology, made close to home
IA Benidorm was born in Benidorm as the technology parent of our artificial intelligence projects. This is where we develop assistants, voice agents and automations, and adapt them to each line of work: hotels, small businesses, companionship and bespoke projects.
Our approach is practical: start with a real problem, build something that works and fine-tune it with the people who use it every day.
- Useful technology. We only automate what adds value.
- A personal approach. We speak plainly and we’re always within reach.
- Tailored solutions. Every setting has its own way of working.
F · Contact
Tell us what you need
Explain your situation in your own words. You don’t need to know about technology: understanding the problem is enough to get started.